Multi-Brand Service

Laboratory instrument repair and maintenance across Canada

Need a reliable partner for maintaining and repairing your lab equipment? Ingenio is your expert in analytical instrumentation service, ensuring optimal performance for your scientific instruments - no matter the brand or system complexity.

With offices in Montreal, Quebec City, Calgary, and Toronto, we take the stress out of equipment upkeep by offering tailored solutions to fit your lab's unique needs.

Laboratory Instrument Installation

Just acquired a new or refurbished instrument and need help getting it up and running? Our specialists are here to ensure a smooth installation and precise calibration for maximum analytical performance. We install and configure a wide range of instruments, including: Liquid and gas chromatographs (LC, FPLC, HPLC, UPLC, GC) Mass spectrometers (TOF, QTOF, Orbitrap, TQ, SQ, MS/MS) Autosamplers Vacuum pumps and gas generators Don’t see your equipment listed? Contact us for a personalized evaluation and a custom service plan – available anywhere in Canada.

Detailed Evaluation and Estimate

Before any maintenance or repair, Ingenio’s technical representatives perform a full diagnostic assessment of your instrument. You’ll receive a detailed quote outlining your best options – based on your budget, team, and timeline. Our goal: to repair, calibrate, and get your lab back up and running as quickly and efficiently as possible, while respecting your constraints.

Laboratory Equipment Repair

Need a quick intervention? Our field service representatives are available for on-site repairs and offer solutions tailored to your equipment. Competitive pricing? Absolutely – we’re committed to offering the best value. All generations of instruments? Yes – we service both modern and legacy systems. With over 20 years of local service experience across Canada, we ensure your lab instruments are fully restored and operational. We repair: Mass spectrometers (TOF, QTOF, Orbitrap, MS/MS, etc.) Chromatography systems (LC, FPLC, HPLC, UPLC, GC – with or without MS or MS/MS) Centrifuges, chemical and biosafety fume hoods, microplate readers Autosamplers Gas generators and vacuum pumps Any other lab equipment – contact us for an assessment!

Preventive Maintenance for Analytical Instruments

Extend the life of your equipment and maintain peak performance. Avoid breakdowns and analytical errors while reducing repair costs with our preventive maintenance services. We perform routine checks and precise calibrations on: LC-MS/MS, GC-MS/MS, UPLC, HPLC, Gas generators, vacuum pumps Instrument upgrades and recalibrations in compliance with current analytical standards

Instrument Performance Verification

Ensure your lab instruments meet analytical standards. Our performance verification services provide you with a clear diagnostic report after audit: should you repair or replace? Our experts will guide you toward the best decision.

Multi-Brand Services
Options

Ingenio BH

A prepaid bank of service hours that provides flexible technical support whenever you need it.

Who It’s For

Laboratories with occasional service needs or a diverse instrument fleet.

Guaranteed Response Time
Options: 48 or 72 hours
Number of Hours
Minimum: 50-hour block No maximum
Expiration
No expiration date
Covered Instruments
All instruments
Replacement Parts
Billable
Preventive Maintenance
As required; replacement parts billed separately

Ingenio BH+

Combines a prepaid bank of service hours with a prepaid parts budget to simplify maintenance and improve cost control.

Who It’s For

Laboratories looking for a cost-effective solution with more predictable maintenance expenses.

Guaranteed Response Time
Options: 48 or 72 hours
Number of Hours
Minimum: 50-hour block No maximum
Expiration
No expiration date
Covered Instruments
All instruments
Replacement Parts
Deducted from the plan
Preventive Maintenance
As required; replacement parts deducted from the plan

Ingenio Plus

Comprehensive coverage for a single instrument, including scheduled maintenance and priority support to maximize uptime.

Who It’s For

Laboratories relying on critical instruments for day-to-day operations.

Guaranteed Response Time
Options: 48 or 72 hours
Number of Hours
Unlimited
Expiration
1-year term
Covered Instruments
As defined in the service agreement
Replacement Parts
Included
Preventive Maintenance
Included

Ingenio Flex

Combines a Service Agreement with a prepaid Hour Bank for complete coverage and added flexibility.

Who It’s For

Laboratories that want to protect critical instruments while retaining flexibility for additional service needs.

Guaranteed Response Time
Options: 48 or 72 hours
Number of Hours
Unlimited for repairs. 50-hour Hour Bank for consulting services.*
Expiration
Service Agreement: 1-year term. Hour Bank: No expiration date.
Covered Instruments
As defined in the service agreement
Replacement Parts
Included
Preventive Maintenance
Included

Need more information?

Whether you’re looking to start a conversation or get a quote, our team is here to help. Fill out the form and we’ll get in touch shortly to support your project.

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